Are there any crew members still around? I can't see activity from Ian since almost 6 months. Are there any users here reading this and who's got support lately by any channel? If so, how and when? I can see people sending orders of my share and haven't heard of any complaints which is good. I start getting a little worried though and would appreciate a sign of life.
Are there any users around here that have recieved order support to their emails sent during the last 14 days? I haven't and hence I suspect they're quite busy and sending more will just increase their work load. What was the time to reply? Please share your experience. Is it better to use the "dev shop support ticket"?
Hi and thanks for the new forum and everything, which is great! I'd like to know your support status at the moment regarding order related emails. I've sent one myself 1-2 weeks ago and since I've read about your heavy load and general struggle, I'm quite afraid of adding on to that by sending more. In general, I think some published estimate of reply times could prevent a lot repeated emails. I haven't seen any info, but my guess is that you have a backlog of emails the answer, after the Chinese New Year? How old emails are you replying at this point?