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Open Bench Logic Sniffer / USB Vendor & Device ID = 0000
As I can't access the thing at all, I haven't been able to upgrade anything.
Checking the USB 'failed device' properties, Windows (7) reports a Vendor and Device ID of 0000
I'm thinking it's a dead one, but just in case, are there any checks/tests that it's worth running before I get in touch with the supplier?