[quote author="manicolosi"]Thanks again EasyRider. I suspected it was busted. Just to clarify I have not enabled RLE and I've ruled out my cable too.
I'm going to try to get it replaced. Unfortunately, it seems there's no real support for this device either from SeeedStudio or from Dangerous Prototypes. I should have just paid a little more and bought from Sparkfun. They surely would have just replaced it for me.[/quote]
Sorry for the delay reply, Seeed will solve your problem with you.
[quote author="james"]I seem to have same problems with BP behaving as if no firmware and not responding to terminal - v3.6 board date April 2012, in package dated 10/09/2013.
115200 8N1 via putty, also tried other terminal software. Am using latest drivers.
I have also tried OLS client and although the serial port is recognised, I get error "Capture aborted! Device not found!".
Order placed 23 December with Seeed and only just received.
If there are known issues with these boards, why are they still sending them out?
James[/quote]
Hi James: Sorry for the issue, we have check and rework all the stock at 12/31/2013. I will contact with you and send a replacement to you later.
We got some feedback that F232RL can’t work in Windows operating system recently and we did a serial test on different PCs and different operating systems.
As a result, we found some chips can’t work with the latest drivers on the following Windows operating systems: • Windows 8.1 • Windows 8.1 x64 • Windows 8 • Windows 8 x64 • Windows Server 2008 R2 • Windows 7 • Windows 7 x64 • Windows Server 2008 • Windows Server 2008 x64 • Windows Vista • Windows Vista x64 • Windows Server 2003 • Windows Server 2003 x64 • Windows XP • Windows XP x64
We are analyzing the issue and need some time to get the root cause. However, if you see the exact same behavior, you can follow the attached instruction to fix it quickly.
If you are not satisfied with this solution, kindly let me know and I will send you a replacement. Apologize again for the inconvenience caused again.
We got some feedback that F232RL can’t work in Windows operating system recently and we did a serial test on different PCs and different operating systems.
As a result, we found some chips can’t work with the latest drivers on the following Windows operating systems: • Windows 8.1 • Windows 8.1 x64 • Windows 8 • Windows 8 x64 • Windows Server 2008 R2 • Windows 7 • Windows 7 x64 • Windows Server 2008 • Windows Server 2008 x64 • Windows Vista • Windows Vista x64 • Windows Server 2003 • Windows Server 2003 x64 • Windows XP • Windows XP x64
We are analyzing the issue and need some time to get the root cause. However, if you see the exact same behavior, you can follow the attached instruction to fix it quickly.
If you are not satisfied with this solution, kindly let me know and I will send you a replacement. Apologize again for the inconvenience caused again.
We got some feedback that F232RL can’t work in Windows operating system recently and we did a serial test on different PCs and different operating systems.
As a result, we found some chips can’t work with the latest drivers on the following Windows operating systems: • Windows 8.1 • Windows 8.1 x64 • Windows 8 • Windows 8 x64 • Windows Server 2008 R2 • Windows 7 • Windows 7 x64 • Windows Server 2008 • Windows Server 2008 x64 • Windows Vista • Windows Vista x64 • Windows Server 2003 • Windows Server 2003 x64 • Windows XP • Windows XP x64
We are analyzing the issue and need some time to get the root cause. However, if you see the exact same behavior, you can follow the attached instruction to fix it quickly.
If you are not satisfied with this solution, kindly let me know and I will send you a replacement. Apologize again for the inconvenience caused again.
[quote author="Pieter"][quote author="KevinHai"] We have received some defective boards from some clients, and we have rest of these batch board on our warehouse, they met the same problem. we didn't require all the clients to send the unit back because we are sloving the problem, but we don't want to waste client's time, providing replacement is a better way and service.[/quote] Hi Kevin, Have send you another follow up email about the drivers and the BP. Thank you for the service![/quote] Yes, I see. I have replied you just now.
[quote author="sqkybeaver"]since the buspirate is by far the most popular DP product, SEEED will usualy replace without requiring the defective units to be sent back.
I am willing to troubleshoot any defective unit, to help fix manufacturing or design issues, etc.. but please check for known issues first if your able to.[/quote] Thanks for your reply about troubleshooting defective unit. We have received some defective boards from some clients, and we have rest of these batch board on our warehouse, they met the same problem. we didn't require all the clients to send the unit back because we are sloving the problem, but we don't want to waste client's time, providing replacement is a better way and service.
[quote author="Sjaak"]counterfeit[/quote] Hi All: We will provide the guarantee policy for clients before we get the analysis result, you can apply for the replacement from "QC@seeedstudio.com" now if you met similar communication problem. Our QE and EE are analyzing the problem with supplier and authenticate lab center, we will updat the final result once we get it.
Hi We have reveived the return Bus pirate V3.6 from Brian, the product is no problem when we received it. It could pass all test, it is a driver problem. Thanks Pieter's hard work for all of us.
I will reply today, please don't worry about that. I attached a manufacturing order information to you in our ERP system. It include the quality inspection and testing record, the delivery time. you can see this order quanity is 1000pcs, first pass yield is 98.20%. Some problems happeded with SMT and Testing process. If you have visited some manufacturing factory, you will understand we will do the failure analysis and record every defective unit, that will be useful for tracking the problem for us. The below is the detailed information for the MO02043, for your reference.
Hi Guys: Sorry for the problem brought. This is Kevin from seeedstudio. If you have problem about Bus pirate, please contact with me for replacement, the email address is QC@seeedstudio"dot"com. We have tested all the products before shipped them, So I am the most worried about these problem. I will check the stocks tomorrow morning.
