Expedia customer service sucks, here’s how we hacked it
Usually we book with Orbitz, but for a few flights on the upcoming India trip we used Expedia. Some had to be canceled and rescheduled, luckily only a $20 change fee so no biggie right? Nope, Expedia was a fresh hell.
3 calls. On hold 15-45 minutes. They hung up twice. We’ve got the Skype recordings to prove it!
But wait! A number that accepts collect calls? The inner-internet troll felt vengeful. We called collect with the worst rated, most expensive, prisoner’s collect call service we could Google. They’ll pay this time! We called 1800-expensive-collect from Skype, and then entered the number for Expedia.
Expedia must detect collect calls because an operator answered immediately. They took our details, and then waited on hold for us! Two hours later we got a call back with a confirmation number. Sweet!
Make them pay and to get better service. We’d still be on hold if it weren’t for this ‘hack’.
Image by Qdou, CC BY-SA.This entry was posted in Editorial, hacks and tagged call service, expedia, hack.